Terms of service

Effective Date: June 21, 2026

Overview

This website is operated by Infinity Flow 3D. Throughout the site, the terms “we”, “us” and “our” refer to Infinity Flow 3D. Infinity Flow 3D offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

Section 1 - Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 - General Conditions

We reserve the right to refuse Service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Section 3 - Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Section 4 - Modifications to the Service and Prices

Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 - Products or Services (if applicable)

Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Refund Policy: here
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited.
We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Section 6 - Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

 For more details, please review our Refund Policy: here

Section 7 - Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service.

Section 8 - Third-Party Links

Certain content, products and Services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party

Section 9 - User Comments, Feedback and Other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Section 10 - Personal Information

Your submission of personal information through the store is governed by our Privacy Policy

Section 11 - Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
 We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Section 12 - Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Section 13 - Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Infinity Flow 3D, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Section 14 - Indemnification

You agree to indemnify, defend and hold harmless Infinity Flow 3D and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Section 15 - Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Section 16 - Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Section 17 - Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Section 18 - Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Indiana, USA, without regard to its conflicts of law principles. Any dispute not subject to arbitration under Section 25 shall be brought exclusively in the state or federal courts located in Marion County, Indiana, and you consent to personal jurisdiction in those courts.

Section 19 - Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 20 - Contact Information

Questions about the Terms of Service should be sent to us at contact@infinityflow3d.com.

Section 21 - Accounts & IoT Services

An Infinity Flow account is required to use our software applications, APIs, and IoT devices. You agree to provide accurate and current account information. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account.

Section 22 - Software & Firmware License

Infinity Flow grants you a limited, non-exclusive, non-transferable, non-sublicensable license to use our software, firmware, and mobile applications solely in connection with your Infinity Flow devices and Services. You may not reverse engineer, decompile, modify, or redistribute any software or firmware. All rights not expressly granted are reserved.

Section 23 - Device Connectivity & Updates

• Some Infinity Flow devices require a continuous cloud connection to function; others provide limited offline functionality. Specific connectivity requirements are described in each device's documentation.
• Cloud-based services (including FlowQ) are updated by Infinity Flow on a continuous basis. These updates may add, change, or remove features and are not user-initiated.
• We may release over-the-air ("OTA") firmware updates for connected devices. Depending on the device, these updates may be installed automatically or may require user initiation when available. We may treat critical security updates as mandatory.
• Infinity Flow reserves the right to modify, suspend, or discontinue any feature, service, or device support with reasonable notice where practical. Continued availability of a device on the market does not guarantee perpetual cloud service support.

Section 24 - Subscription Services

Infinity Flow offers subscription-based access to FlowQ and certain related features ("Subscription Services"). The following terms apply when you subscribe.

• Billing. Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select. Billing is processed by Stripe, our third-party payment processor.
• Auto-renewal. Subscriptions automatically renew at the end of each billing period at the then-current price for your plan, unless you cancel before the renewal date. By subscribing, you authorize Infinity Flow and Stripe to charge your payment method for each renewal.
• Cancellation. You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features until that date. We do not provide refunds or credits for partial billing periods, unused time, or downgrades, except where required by applicable law.
• Tier changes. Upgrades take effect immediately and may result in a prorated charge for the remainder of the current period. Downgrades take effect at the start of the next billing period.
• Price changes. We may change subscription prices from time to time. Price changes will not affect your current billing period; they apply at the start of your next renewal. We will provide at least thirty (30) days' notice of any price change before it takes effect.
• Failed payments. If a payment fails, we may attempt to charge your payment method again. If payment continues to fail, we may suspend or terminate paid access until payment is resolved.
• Free trials and promotional offers. Unless cancelled before the trial or promotional period ends, your subscription will automatically convert to a paid subscription at the then-current price.

Section 25 - Dispute Resolution & Arbitration

Please read this section carefully. It affects your legal rights, including your right to file a lawsuit in court.

• Informal resolution first. Before initiating arbitration, the parties agree to attempt to resolve any dispute by sending a written notice describing the dispute to the other party (to contact@infinityflow3d.com for notice to Infinity Flow) and engaging in a good-faith effort to resolve the dispute for at least sixty (60) days.
• Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or your relationship with Infinity Flow that cannot be resolved informally shall be resolved exclusively by final and binding arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The seat and place of arbitration shall be Indianapolis, Indiana, USA. The arbitrator's decision shall be final and may be entered as a judgment in any court of competent jurisdiction.
• Class action waiver. YOU AND INFINITY FLOW AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
• Small claims carve-out. Either party may bring an individual action in small claims court for a dispute that qualifies, so long as the action remains in small claims court and on an individual (non-class) basis.
• Injunctive relief carve-out. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual property rights, confidentiality obligations, or unauthorized access to the Services.
• 30-day opt-out. You may opt out of this arbitration agreement by sending written notice to contact@infinityflow3d.com within thirty (30) days of first accepting these Terms. Your notice must include your name, account email, and a clear statement that you wish to opt out. Opting out will not affect any other provision of these Terms.
• Mass arbitration coordination. If 25 or more substantially similar claims are filed by or in coordination with the same law firm or organization within a 90-day period, the parties agree to a coordinated batching process administered by AAA to fairly and efficiently resolve such claims.
• Severability. If the class action waiver is found unenforceable as to any claim, that claim shall be severed from arbitration and brought in court, while remaining claims shall proceed to arbitration.

Section 26 - Etsy Integration; Application Disclaimer

If you connect your Etsy shop to FlowQ, the following additional terms apply to your use of the Etsy integration.

• Your use of the Etsy integration is subject to Etsy's Terms of Use (https://www.etsy.com/legal/terms-of-use) and Etsy's API Terms of Use (https://www.etsy.com/legal/api). You are responsible for complying with Etsy's terms, and you authorize FlowQ to act on your behalf within the scope of the OAuth permissions you grant.
• FlowQ acts as a service provider to you with respect to data received from your Etsy shop. We will process Etsy Member personal information only to provide the services you configure within FlowQ.
• The term "Etsy" is a trademark of Etsy, Inc. FlowQ uses Etsy's API but is not endorsed or certified by Etsy.
• DISCLAIMER: FLOWQ IS SOLELY PROVIDED BY INFINITY FLOW 3D (THE "APPLICATION DEVELOPER"). YOU ACKNOWLEDGE THAT ETSY, INC. AND ITS AFFILIATES ARE NOT THE APPLICATION DEVELOPER, DO NOT PROVIDE THE FLOWQ SERVICE, AND MAKE NO WARRANTIES OF ANY KIND WITH RESPECT TO FLOWQ OR DATA ACCESSED THROUGH IT.

Section 27 - Third-Party Integrations and Connected Services

FlowQ integrates with third-party platforms (such as Shopify, Etsy, Zapier, Make.com), printer manufacturers' systems, and other services that you choose to connect. When you connect a third-party service:

• You authorize Infinity Flow to access and process data from that service on your behalf within the scope of the permissions you grant.
• You remain bound by the terms of service and other agreements applicable to that third-party service. Infinity Flow is not responsible for the third-party service's availability, accuracy, content, or practices.
• If a third-party service changes or discontinues a feature relied on by FlowQ, the corresponding FlowQ functionality may be limited or removed without notice. Infinity Flow is not liable for the impact of such third-party changes.
• Disconnecting an integration does not relieve you of obligations to the third-party service that you incurred while it was connected.

Section 28 - Your Content

You retain ownership of the print files, designs, configurations, mappings, telemetry data, and other content that you upload to or generate within the FlowQ Services ("User Content"). By using the Services, you grant Infinity Flow a worldwide, non-exclusive, royalty-free license to host, store, transmit, process, display, and create derivative works of your User Content solely as necessary to provide the Services to you, to maintain backups, and to comply with legal obligations.

You represent that you have all rights necessary to upload your User Content and that your User Content does not infringe any third party's rights or violate any law.

We may produce aggregated or de-identified analytics from User Content to operate and improve the Services. Aggregated and de-identified data does not identify you.

Section 29 - API Access

Infinity Flow provides an application programming interface ("API") that allows authorized integrations with FlowQ. By using the API or issuing API keys from your account, you agree to the following:

• API keys are issued to and for the exclusive use of your account. You may not transfer, sell, lease, or share API keys with any third party except as needed to operate an application that you control.
• You are responsible for the security of your API keys and for all activity performed under them.
• You must comply with rate limits and other technical requirements published in our documentation. We may modify rate limits, throttle requests, or revoke API access if your usage threatens the stability or security of the Services.
• You may not use the API to reverse engineer, scrape, or attempt to replicate the FlowQ Services, or to build a directly competing product.
• You may not use the API to send unsolicited communications, to harvest data about other users, or to circumvent any tier, seat, or feature limits applicable to your account.

Section 30 - Acceptable Use of the FlowQ Services

When using FlowQ, the FlowQ Hub, S1+, FlowQ Agent, or any related software, firmware, or device, you agree not to:

• Reverse engineer, decompile, or disassemble any FlowQ software or firmware, except to the extent expressly permitted by applicable law;
• Use the Services to develop a product or service that competes with FlowQ;
• Circumvent or attempt to circumvent tier, seat, printer-slot, or feature limits applicable to your account;
• Interfere with the operation of the Services, attempt to gain unauthorized access to any system or other user's account, or probe the Services for vulnerabilities outside an authorized disclosure program;
• Upload or transmit content that infringes intellectual property rights or violates applicable laws;
• Use the Services to send unsolicited communications or to facilitate the unauthorized collection of personal information;
• Use the Services in a way that could damage, disable, overburden, or impair the Services or our infrastructure.

We may suspend or terminate access for violations of this section without prior notice.

Section 31 - Service Availability

The FlowQ Services are provided on an "as is" and "as available" basis. We do not guarantee any level of uptime or performance unless we have entered into a separate written service-level agreement with you. We may perform scheduled or unscheduled maintenance that temporarily limits availability, and we will use reasonable efforts to provide advance notice of planned maintenance where practical.

Section 32 - Termination

You may close your FlowQ account at any time. We may suspend or terminate your account if you breach these Terms, fail to pay amounts owed, or use the Services in a way that creates risk to other users or to Infinity Flow.

Upon termination of your account, paid subscriptions will not be refunded for any unused time except where required by applicable law. You may export your User Content using the export tools available in FlowQ, or by request to contact@infinityflow3d.com, for thirty (30) days following termination. After that period, we may permanently delete or de-identify your User Content, except where retention is required by law, for legitimate fraud-prevention purposes, or where it has already been incorporated into aggregated or de-identified analytics.

Section 33 - Hardware Devices

If you purchase Infinity Flow hardware the following terms apply in addition to those above and to our Refund Policy.

• Hardware warranty, if any, is set out in the documentation for the specific device or in a separate warranty document.
• Infinity Flow is not liable for damage to your 3D printer, filament, prints, or other property arising from the use of FlowQ or any Infinity Flow device, except to the extent caused by Infinity Flow's gross negligence or wilful misconduct.
• Devices that rely on FlowQ cloud services may have limited or no functionality if those services are unavailable. We do not guarantee perpetual availability of cloud services for any device.

Section 34 - Force Majeure

Infinity Flow is not liable for any failure or delay in performance under these Terms caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, power or network outages, third-party service interruptions (including cloud provider or payment processor outages), labor disputes, and governmental actions.

Section 35 - Export Compliance