Common Questions

Pre-Order Questions

Why is the S1 available for Pre-order if it already has reviews?

If the S1 is available as a pre-order it simply means that we have run low on inventory and your order will take longer to ship. Instead of not allowing customers to purchase when inventory runs low, we allow pre-orders at a discounted price. It is easier on our team and you get a better deal! Win Win!

When will my pre-order ship?

On the S1 product page there is a lead time estimate for pre-orders. This is an estimate as to when new orders will be shipped. If you ordered a while ago your order will likely ship faster than what is listed as the current lead time.

Where can I see tracking information when my order ships?

You will be sent an email with tracking information when your order is shipped. You will also be able to check the status of your order through your customer account. Every customer is automatically signed up for an account after their first order.

Product Questions

How does the S1 prevent filament waste?

The S1 allows you to use every last bit of filament on your spools when automatically switching to the next spool, eliminating waste.

Does the S1 do multi-color printing?

The S1 is not designed for color-changing or multi-material printing but focuses on automatic filament switching, ideal for extended prints with single filament types.

Does the S1 work with all filament types?

Yes, the S1 supports standard FDM filament types such as PLA, ABS, PETG, and others. Use with flexible filaments like TPU is not recommended as they will clog the S1.

Will the filament transition create defects in my part?

The S1 is designed to make filament transitions seamless, minimizing potential defects. The filament is fed smoothly, back to back, with no gap at the filament transition.

Does the printer need to pause during filament transitions?

No, the S1 automatically switched filaments without pausing the print ensuring a smooth transition between prints while keeping your printer running.

Replacement Parts

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Adapters and Accessories

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