What is a Lead Time?
A lead time is the period between when you place your order and when your order is shipped. Lead times can vary depending on product availability, production schedules, and order volume.
Our Standard Lead Times
- In-stock items: Usually ship within 2–3 business days.
- Pre-order or backordered items: Lead times will be shown on the product page. You’ll see the expected shipping timeframe before placing your order.
- Custom or special orders: May require additional handling time, which will be clearly communicated during checkout.
When to Expect Your Shipment
Once your order ships, you’ll receive a tracking number by email. Delivery times will then depend on the shipping carrier and the option you selected at checkout.
Need an Update on Your Order?
If you’d like an update on your order status, please reach out through our Contact Page. Our team will be happy to help.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, undamaged, including all parts and accessories. You’ll also need the receipt or proof of purchase such as an order number.
To start a return, you can contact us at contact@infinityflow3d.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at contact@infinityflow3d.com.
3D Printer Incompatibility
If the Infinity Flow S1 is not compatible with your printer, please contact us at contact@infinityflow3d.com within 30 days of delivery. Our team will work with you to determine if the issue can be resolved through adjustments or support. If we’re unable to provide a solution, you may return the item for a full refund. The return shipping label will be prepaid.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In most cases, we’ll arrange a replacement or exchange rather than a full return for damaged products.
Non-Returnable Items
We do not accept returns on:
- Opened or used items that are not defective or incompatible
- Gift cards
- Items marked as final sale
- Items damaged due to improper use, modification, or incorrect installation
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@infinityflow3d.com.
Never Run Out of Filament Again
Automatic Filament Reloads for Any 3D Printer

Universal Compatibility
All you need is an adapter to connect a Bowden tube to the inlet of your printer’s extruder if your printer doesn’t already have one.

2 Minute Setup
Assembly is no longer needed. Just hook up the included Bowden tube to your extruder and start printing.

Smart Filament Tracking
Monitor & manage your S1+ from anywhere in the with our cloud based app. Track filament levels, usage, and manage inventory.
Reload While Printing
The S1 allows live filament loading, meaning you can reload filament while printing to maximize your printer’s productivity!
Auto Filament Reloads
No more babysitting your printer or worrying about wasted filament—just seamless, uninterrupted printing so you can focus on what matters most: your projects.

How It Works
The S1 Plus is designed for back-to-back filament transitions, automatically loading the next spool as soon as the first one runs out.

What's New
TheS1 Plus is a complete upgrade featuring stronger ASA components for improved durability,Wi-Fi connectivity with the S1 Plus app, and an adjustable preload force for better compatibility across different printers and materials.

For All Spool Sizes
The S1 Plus is available in multiple roller sizes to handle any filament spool size.
Larger rollers can also be used with smaller spools, so you don’t need a different unit for every roll size.

Adjustable Filament Preload Force
- Fine tune in the App– Control how much preload force the S1 Plus applies.
- Perfect for printers with long Bowden tubes or weaker extruders.
- Smoother feeding, better retractions, more reliable prints
S1 Plus App Overview
Frequently Asked Questions
Answers to some of the most common questions we get:
Can the S1 Plus be used inside a heated dry box or filament dryer?
How does the filament tracking work?
What is the difference between the S1 Plus and the Regular S1?
How can I convert my S1 to an S1 Plus?
Is there a discount for users who bought the older version of the S1?
What material is the S1 Plus made out of?
Will the filament transition cause defects in my part?
Does my printer need to pause during filament changes?
Will the S1 work with my printer?
What filament types does the S1 Plus work with?
Does the S1 Plus work for multi-color printing?
Can I make my own Adapter?
How does the S1 Plus prevent print failures?
How does the S1 Plus prevent wasted filament?
Does the S1 Plus work for Bowden and direct drive extruders?
How does the S1 Plus handle retractions?
How does the S1 Plus act as a filament buffer?
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