Technical Support Form

It may take our team up to 48 hours to reply to your technical support request.

To help us resolve your issues quickly, please be as detailed as possible.

First Name *

Last Name *

Email *

Do you have an S1 yet? *

No, I have not ordered one.
I ordered one but it has not arrived yet.
Yes but I have not tried setting it up.
Yes and I have set it up or I am trying.

Order Number *

Can be found in order confirmation email or via your customer account.

What is your problem/question related to?

Note: For inquiries not listed, please use one of our other forms here. This helps us route your message to the right team member and get back to you faster.

Please take a look at our User Tested Printers List before continuing.

3D Printer Make *

3D Printer Model *

I have looked through the user tested printers list and compatibility guide (linked above) *

Which best describes your question *

This printer is not on the user tested printer list.
This printer is on the user tested printer list but I have additional questions.

Question *

Please upload a picture of the inlet of your printer's extruder. This will help our team determine if any adapters are needed. *

Choose file or drag here

Supported format: JPG, JPEG, PNG.

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Are the damaged parts 3D printed? *

CAD files for most 3D printed parts can be downloaded here. Request replacements for parts not available for download.

Preferred Solution *

Refund me for broken parts (I will print my own replacements if 3D printed)
Ship me replacement Parts (3-5 day shipping)

Shipping Details *

Use same shipping address as my original order
Use different address

Description of Damaged Parts *

Picture of Damaged Parts *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Which do you prefer *

Ship me the missing part(s) (3-5 day shipping)
Refund me for missing part(s) (I will print my own if possible)

Shipping Details *

Use same shipping address as my original order
Use different address

Please List Missing Parts *

Feature Request/Suggestion *

First, please review our general troubleshooting guide linked below:

See Troubleshooting Guide

If your problem is solved, please exit the survey now. Otherwise, continue answering the questions below...

Please select one of the following: *

My Problem was not listed in the general troubleshooting guide
The solutions listed did not solve my problem
The troubleshooting guide recommended that I contact customer support

What is wrong? (select all that apply)

Product is making a strange noise
S1 jams during reload
S1 preload force too low
S1 preload force too high
Electrical issue
S1 will not go into sleep mode

Problem Description *

Attachments

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Product(s) *

Problem Description *

Attachments

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Question *

Attachments

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-90437-file2-3_

First, please review our user guide & troubleshooting guide linked below: See Guide

If your problem is solved, please exit the survey now. Otherwise, continue answering the questions below...

Please select one: *

My Problem was not listed in the guide
The solutions listed did not solve my problem
The troubleshooting guide recommended that I contact customer support

Order Number

Problem Description *

Attachments

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

temp-for-90437-file2-6_

Thanks!

We appreciate you reaching out. Our team will be in contact with you shortly.

Thanks!

We appreciate you reaching out. Our team will be in contact with you shortly.

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